Just because a Microsoft Teams agent is available, does not mean that the agent has the necessary skill set to engage with the customer. Or does it? 

Well, it is really up to you. With the right Call Queue Management setup you can keep customer interaction routes up-to-date, ensuring that the right and well informed Microsoft Teams Agents are always assigned to your Call Queues. 

Want to know more about good Call Queue Management and our recently launched VoiceQueue365 for anyone planning on moving to Microsoft Teams Enterprise Voice?

Don't hesistate to reach out to us.

Write to us at  sales @ performance-metrics.com

Or give us a call at +45 78 72 60 50