Build and maintain call flows: auto attendants, call queues, business hours and routing — on a single canvas.
See the state of your queues right now: queue pressure, waiting times and agent presence.
Historical reporting on calls through auto attendants and call queues: answer rates, waiting times, overflow and lost calls.
Number ranges, assignment, licences and utilisation — the number estate behind Microsoft Teams Phone.
Guides to Microsoft Teams Phone, routing, call queues and day-to-day telephony administration.
