The marks on the connection lines
Why the call takes that particular route
Every line between two nodes carries a small mark. The mark tells you which condition sends the call down that particular route. It is the single detail that makes the canvas readable: you can tell the difference between how a call travels during business hours and what happens when the queue overflows.
Hover over a mark for the full explanation.
Mark reference
| Mark | Colour | Meaning |
|---|---|---|
| A | Green | Automatic forwarding from an auto attendant. The tooltip distinguishes between Business hours and After Business hours. |
| Digit | Green | DTMF key press. A filled circle marks a key press outside business hours. |
| Dash | Green, filled | Operator. |
| Clock | Yellow | Timeout overflow from a queue. |
| No-entry sign | Yellow | Unmonitored overflow — no agents available. |
Green marks originate from auto attendants, yellow ones from queues.
Use the marks as an audit list
If you take over an environment you did not build yourself, the marks are the fastest way to find gaps. A queue with no clock mark has no defined timeout action, and an auto attendant with no After Business hours mark sends calls to the same place around the clock.