| Symptom | Check |
|---|---|
| Calls land in the wrong place outside business hours | Is After business hours callflow configured? Is the Time Zone under Basics correct? |
| Business hours are off by a few minutes | Minutes are rounded down to the nearest quarter hour. |
| Calls are dropped when nobody is signed in | Unmonitored under Failover and Timeout is probably set to No action. |
| Agents receive no calls despite being available | Presence-based routing combined with the wrong Teams presence. Try switching it off temporarily. |
| A change made in the Teams Admin Center is not visible | Check the synchronisation timestamp above the canvas and use the refresh button. |
| An object cannot be deleted | It is referenced by others. Use the pin function to find the dependencies. |
Always start with the canvas
Click the number or the queue in question and follow the path. A missing mark on a line means a missing setting — that is often the whole explanation.