Solutions by role
Start with the responsibility you need to support.
Performance Metrics develops products for different roles around Microsoft Teams Phone. Select your responsibility to find relevant options for administration, governance, operational visibility and analytics.
For organisations and partners operating Microsoft Teams Phone.
How to use this page
Choose the role closest to your responsibility.
The roles have different needs but often work in the same Microsoft Teams Phone environment. Use the audience cards to find the products and workflows most relevant to you.
- 600+
- customers
- 80,000+
- users
Who we help
Five ways into Performance Metrics
Choose your role and go directly to the most relevant starting point.
IT leaders
Governance, visibility and clear responsibilities across the Teams Phone environment.
Explore Coherence →Teams Phone administrators
Day-to-day administration of call queues, auto attendants, access and phone numbers.
Explore VoiceQ365 →Service and operations managers
Current operational visibility and historical insight into calls and call queues.
Explore relevant products →Partners and MSPs
Standardised operations and administration across multiple customer environments.
Explore partner solutions →Public-sector organisations
Role-based administration, documentation and consistent workflows across departments.
Explore Coherence →For organisations
Operations and governance in your own Teams Phone environment
Bring administration, operational visibility, historical analytics and phone numbers together around the roles responsible for the environment.
Explore the productsFor partners and MSPs
A consistent operating model across customers
Use multi-tenant administration, role-based access and repeatable workflows across customer environments.
Explore partner solutionsNext step
Start with your responsibility for Microsoft Teams Phone.
Book a demo and we will review the relevant products based on your roles, tasks and existing environment.