About us
We make Teams Phone easier to see, manage and review
Performance Metrics develops solutions for the day-to-day tasks that arise once Microsoft Teams Phone is in use. We help partners and organisations manage call queues, call flows, phone numbers and attendant console workflows, while maintaining a record of changes.
Solutions for the day-to-day tasks that arise once Microsoft Teams Phone is in use.
Our focus
The day-to-day work around Teams Phone
Microsoft Teams Phone handles the calls. We focus on the day-to-day work around it and the insight the business needs to understand how its phone service performs. Performance Metrics was founded in 2016 by Christian Skovgaard and Thomas Petersen. Our portfolio is built for teams that need to deliver and scale Teams Phone, not simply configure it once. Role-based access, conditional access, least-privilege service principals through an Enterprise App and a timestamped audit trail help organisations control access and retain a record of administrative changes. Performance Metrics brings the relevant tasks and data together, so the work does not end up across disconnected reports and local spreadsheets.
- 600+
- customers
- 80.000+
- users
Portfolio
One platform and three products
The portfolio supports the work required to manage and understand Teams Phone.
Coherence
Coherence provides access to products for real-time insight, historical analysis, visual call flow management and phone number management. Partners can use the platform across multiple customers.
VoiceQ365
Real-time insight into call queues, agent availability and wait times in Real-Time Dashboard, together with historical analysis in Call Analytics. A Teams Phone licence is required.
DDI Manager
Manage phone numbers, number ranges, labels, reservations, policies and licences from one place, with data synchronised from Microsoft Teams and Entra ID.
Wito Attendant
Provides the familiar attendant console functions required to receive, find and transfer incoming calls in Microsoft Teams.
Built for partners
The portfolio is built for teams that deliver and manage Teams Phone for multiple customers. Coherence supports work across customer tenants and can be provided as a white-label solution where agreed.
How we fit
We extend Microsoft Teams Phone. We do not replace it.
Our products make the day-to-day work around Teams Phone easier to see, understand and manage. They extend Microsoft Teams Phone without becoming a separate phone platform or contact centre. Access is provided through an Enterprise App using least-privilege service principals. VoiceQ365 requires a Teams Phone licence.
Explore the productsWho we help
Partners and organisations using Microsoft Teams
We help Teams Phone partners, telecom partners and managed service providers, as well as organisations that use Microsoft Teams for telephony. Typical users include service desk teams, Teams Phone administrators, service managers and departments that need responsibility for specific phone-related tasks.
Book a product walkthroughLet us talk
Book a product walkthrough based on your Teams Phone requirements.
We start with the tasks you need to solve and show the relevant products for real-time insight, historical analysis, call flows, phone numbers and attendant console workflows—whether you support one organisation or multiple customers.