Extends Microsoft Teams Phone with clearer insights and easier administration
80,000+users worldwide
600+customers
10+ yearsas Performance Metrics
As your organisation evolves
Adapt Teams Phone to changing business needs
Telephony is often the first point of contact with your business. New employees, updated opening hours and changing customer needs all affect how calls should be handled. Changes should be straightforward, with a clear overview, defined responsibilities and no unnecessary technical steps.
01
See call activity as it happens
Monitor queues, wait times and agent availability so you can respond to the situation as it unfolds.
Real-Time Dashboard
02
Use call history to plan ahead
Identify patterns in calls and use them to plan staffing, opening hours and call flows.
Call Analytics
03
Make changes without losing the overview
Manage phone numbers, auto attendants, call queues and access as your organisation’s needs change.
DDI Manager and Call Flow Designer
04
Delegate Teams Phone administration
Give employees access to the Teams Phone tasks they need to manage – without direct access to Microsoft Teams admin center.
For day-to-day Teams Phone management
Monitor activity, adapt call flows, analyse call history and manage phone numbers.
Phone number management
Bring phone numbers, number ranges, assignments and reservations into one register – across operators and tenants.
Give the right people access to the right Teams Phone tasks.
Coherence provides access to Performance Metrics products for Microsoft Teams Phone. Users can manage the relevant Teams Phone tasks without broad access to Microsoft Teams admin center.
No. Microsoft Teams Phone continues to provide the telephony. Our products extend Teams Phone with administration, access control, real-time insight and historical analysis.
Can we start with a single product?
Yes. You can start with one product and add others as your needs change.
Where is data processed and stored?
Coherence runs in Microsoft Azure. The geographic location depends on the specific delivery. If your organisation has specific data residency requirements, we clarify them as part of the delivery.
Next step
See how Teams Phone tasks are handled in practice.
In a focused product walkthrough, we show how to manage phone numbers, call flows and access, and how to monitor current activity and analyse call history.
