Coherence provides one point of access to products and Teams Phone administration. Organisations open their products directly, while partners can work across customers’ Microsoft 365 tenants after signing in once.
Access limited by taskOrganisations go directly to their productsPartners switch between customers after signing in once
1shared platform
Role-basedaccess
Multiple customersafter signing in once
Products accessed through Coherence
Monitor, understand and manage Teams Phone with VoiceQ365 and DDI Manager.
VoiceQ365 shows current call activity, makes call flows easier to manage and uses historical call data for analysis and planning. DDI Manager brings together the administration of phone numbers, assignments, licences and calling policies. Organisations use the products for their own Teams Phone setup, while partners can use the same products across customers.
Organisations open products directly. Partners select the customer first.
Coherence shows the products and Teams data available to each user. An organisation’s own users go directly to their tasks, while partners and MSPs first select the customer they want to support.
Organisation
One place for Teams Phone administration
Users sign in to Coherence and open the products relevant to their work. Access is limited to the Teams Phone tasks they are responsible for.
The user selects a customer and then opens the products available for that customer.
Workflow
From sign-in to the specific Teams Phone task.
01
Sign in
The user signs in to Coherence using the organisation’s identity.
02
Select a customer
An organisation’s own users continue directly. Partners select the customer they want to support.
03
Open the product
Open the product or module needed for the task.
04
Complete the task
Monitor call activity, manage call flows, analyse historical data or manage phone numbers.
Security and control
Control access to customers, products and functions.
Role-based access
Users only get access to the customers, products and functions required for their work.
Keep customer data separate
When a partner selects a customer, Coherence only displays that customer’s data and products.
Work with the selected organisation
Coherence uses Teams data from the organisation selected by the user.
FAQ
Frequently asked questions about Coherence
Is Coherence a telephony system?
No. Coherence is the administration and provisioning platform that provides access to Performance Metrics products for Microsoft Teams Phone.
What is the difference between an organisation and a partner?
An organisation manages its own Microsoft 365 tenant. A partner or MSP can work across the customer tenants each user is authorised to access.
Which products are accessed through Coherence?
VoiceQ365 and DDI Manager are accessed through Coherence. VoiceQ365 includes Real-Time Dashboard, Call Flow Designer and Call Analytics. DDI Manager is a separate product within Coherence. Wito Attendant is delivered separately and is not part of Coherence.
Can access be controlled per user?
Yes. Role-based access defines which tenants and functions each user can access.
Do we have to purchase all products?
No. Coherence provides access to the products, and you choose the products that match your needs.
Where is data processed and stored?
Coherence runs in Microsoft Azure. The geographic location depends on the specific delivery. If your organisation has specific data residency requirements, we clarify them as part of the delivery.
Product walkthrough
See how Coherence supports the tasks you need to manage.
We show how users in an organisation go directly to the relevant products. For partners, we also show customer selection and workflows across multiple customers.
