Coherence · for Microsoft partners, MSPs and telecom operators
One login for Teams Phone administration across customers.
With Coherence, users can select a customer from the same login. Manage phone numbers and call flows, monitor current call activity and use historical call data without signing in separately for every customer.
Coherence works with each customer’s existing Microsoft Teams Phone setup.
When multiple customers need support
More customers should not mean more ways of working.
When users switch between customer logins, administration tools and local lists, the work becomes dependent on specialists and local knowledge. Coherence brings customer selection and product access together so teams can use the same workflow across customers.
Switch customers from the same login
Select a customer in Coherence and continue directly to the products and Teams Phone tasks available for that customer.
Limit access by task
Give users access to the customers, products and functions required for their work.
Use the same workflow across customers
Manage phone numbers and call flows, monitor current activity and use historical data in the same way for every customer.
What you can deliver
Make Teams Phone easier for both administrators and the business.
Manage phone numbers and call flows, monitor current activity and use historical data to understand trends and plan ahead.
A partner that understands the Microsoft ecosystem.
Performance Metrics has always understood the adaptations we have needed. They have extensive expertise in the Microsoft ecosystem and turn that knowledge into real value for us and our customers.
Nils Petter BrokstadBusiness Development ManagerTelenor Norway
Performance Metrics has cracked it. We spend almost no time on maintenance or preventing outages because the system runs reliably.
Lasse Thorning PedersenCEORackPeople
FAQ
Frequently asked questions.
Can we work across multiple customers’ Microsoft 365 tenants from the same login?
Yeah. The partner's employees log into Coherence, select the customer and open the products and functions they have access to for the selected Microsoft 365 tenant.
How do we add a new customer?
A new customer is set up in Coherence with the products and access agreed. Then the relevant employees can choose the customer from the same login.
Partner conversation
See how Coherence fits into your service delivery.
We start with the customers and Teams Phone tasks you already manage. Then we show how users select a customer, open the relevant products and complete their tasks in Coherence.
