Privacy Policy

Welcome to Performance Metrics (“Performance Metrics”, “we”, “our” or “us”), and thank you for taking the time to read our Privacy and Cookie Policy (the “Policy”). Trust is fundamental to us, and we take privacy and security seriously. We are the data controller for the processing described in this Policy and are responsible for ensuring that personal data is processed in accordance with the General Data Protection Regulation (“GDPR”) and applicable Danish data protection law.

This Policy applies to personal data processed about customer representatives, prospective customer representatives, users and visitors to our website at www.performance-metrics.com or our platform at https://coherence.performance-metrics.com/.

1. Definitions

Customer means the company or legal entity that has ordered the Services.

Customer Representative means an employee of the Customer who administers the Services received from us.

Individual means a Customer Representative, prospective Customer Representative, User or Visitor.

Services means the specific Performance Metrics services ordered by the Customer.

User means a user of the Services we provide to a Customer through our platform.

Visitor means a visitor to our website.

2. Collection of personal data

2.1 Prospective customer representatives

When a prospective customer representative asks to learn more about our Services, we receive company information such as name, address and company registration number, together with the representative's contact details such as name, email address and telephone number. The information is provided directly by the prospective customer representative.

2.2 Customer representatives

When a customer representative orders and administers Services through our platform, we receive company information such as name, address, company registration number and payment details, together with the representative's contact details such as name, email address and telephone number. The information is provided directly by the customer representative.

2.3 Users

When we configure ordered Services for a Customer, we automatically receive users' Microsoft Teams information, including names and individual business email addresses.

When a User uses our Services, we automatically receive call-related data, including the names and numbers of calling and called parties, call date and time, duration, volume and quality.

2.4 Enquiries and support

When we receive an enquiry or support request, we may receive contact details such as name, email address and telephone number, together with the contents of the request and subsequent correspondence.

2.5 Visitors

Where Individuals have provided consent when required, we use cookies, log files and other technologies to collect personal data from the hardware and software used to access the website. This may include IP address, session ID, usage statistics and information about interests, demographics, products and contact preferences.

See our Cookie Policy for further information.

3. Purposes and legal bases for processing

The purposes and legal bases for our processing are described in the relevant legal information and depend on the context in which the personal data is collected.

4. Sharing and transfer of personal data

In addition to the circumstances described elsewhere in this Policy, we may share personal data with trusted third-party suppliers acting as data processors. We only use processors that can provide an adequate level of data protection, including providers of data storage, hosting and other IT services.

We only use processors in the EU or in countries where your information can be processed with an adequate level of protection.

5. Retention and deletion

We retain personal data until it is no longer required for one or more of the purposes described above.

6. Security

We have established and will maintain appropriate organisational and technical measures to protect personal data against accidental or unlawful deletion, deterioration or loss, unauthorised disclosure and other misuse or processing contrary to data protection law.

We have implemented reasonable technical, administrative and physical safeguards to help protect against unauthorised access to, use of or disclosure of the information we collect or store. The information is available only to trusted employees.

7. Links to other websites

Our website may contain links to websites that we do not operate. If you follow a third-party link, you will be directed to that party's website. We recommend that you review the privacy policy of every website you visit. We do not control and accept no responsibility for the content, privacy policies or practices of third-party websites or services.

8. Social media

We maintain a presence on several social media platforms. When you use those platforms, please refer to the relevant platform's privacy policy and other applicable policies.

Our processing of data on social media platforms is intended to support communication with visitors, handle enquiries, obtain statistical information and conduct customer surveys, marketing campaigns, market analyses, competitions or similar activities. The legal basis is our legitimate interest.

9. Children under 18

We do not knowingly process personal data about individuals under the age of 18.

10. Individual rights

Under the GDPR and applicable Danish data protection law, Individuals have certain rights, including the rights of access and rectification and, in certain circumstances, erasure, restriction of processing, objection to processing and data portability.

11. Contact us

To exercise your rights, or if you have questions about our processing of personal data, please contact us:

Performance Metrics ApS
Company registration no.: 37615331
Njalsgade 76, 3rd floor
2300 Copenhagen, Denmark
info@performance-metrics.com

If you wish to complain about our processing of personal data, you may lodge a complaint with the competent data protection authority.