Products for the daily operation of Microsoft Teams Phone.
Answer calls, find colleagues and choose a direct or consultative transfer.
Start with the task that needs to be handled.
For IT leaders
Call Analytics shows when employees are busiest, how long callers wait, and when calls go unanswered. Use these patterns to plan staffing around actual demand – not guesswork.
The operating foundation
Coherence provides access to VoiceQ365 and DDI Manager. The products can be used separately or together.
Role-based access, multiple environments and documentation of administrative actions.
Current queue operations, visual call-flow administration and historical Call Analytics.
Central administration of telephone numbers, reservations and assignments.
Access and documentation
Give defined roles access to relevant tasks and document changes performed through the platform.
Operations and analytics
Use Real-Time Dashboard for current operations and Call Analytics for historical analysis.
Next step
We start with your roles, environments and the operational tasks you need to manage.
