For public-sector organisations
Delegate Teams Phone tasks without broad administrator roles
Give departments access to the tasks they own and document changes performed through the platform.
Distributed responsibility
Access, administration and documentation must work together
Coherence provides role-based access to VoiceQ365 and DDI Manager on top of Microsoft Teams Phone.
Coherence
Distribute access by role and organisational responsibility and document actions performed through the platform.
See Coherence →VoiceQ365
Administer call flows and separate current operational monitoring from historical analysis.
See VoiceQ365 →DDI Manager
Centralise telephone numbers, reservations, assignments and related information.
See DDI Manager →Delegated administration
Give departments access to defined tasks
Defined roles can receive access to relevant tasks without full Teams Admin access.
See CoherenceTraceability
Document changes performed through the platform
Administrative actions are recorded with user and time so that changes can be followed.
See CoherenceNext step
See how responsibility can be distributed in your organisation
We start with your departments, roles and the Teams Phone tasks that need to be delegated.