Teams Phone service and operations

Two different decisions

Current operations and historical analysis must remain separate

Both areas are available in VoiceQ365, but they answer different operational questions.

Monitor current queue activity, waiting times, agent availability and operational pressure.

Analyse historical calls, waiting times, answered and lost calls, and overflow over time.

See and administer the call flows that route calls through auto attendants and call queues.

Right now

Real-Time Dashboard shows the current situation for queues, waiting times and agent availability.

See Real-Time Dashboard

Over time

Call Analytics uses historical data to analyse call outcomes and trends.

See Call Analytics

Next step

We show the difference between current operational monitoring and historical analysis based on the KPIs you follow.

Book a demo See VoiceQ365