Wito Attendant brings together the functions an operator uses from the moment a call arrives until it is transferred. View the call, find colleagues, check their availability and choose a direct or consultative transfer.
Wito Attendant extends Teams Phone with call transfer functions
Your existing telephony setup remains in Microsoft Teams Phone. Wito Attendant gives operators the functions they need to answer calls, find the right colleague and transfer the call.
Wito Attendant in practice
See the information needed to transfer each call.
Switch between the overall view, incoming calls, colleague availability, calendar details and contact information.
Attendant Console
Familiar attendant console functions
Active call
See the call and the relevant queue in the active call view.
Availability
Search for colleagues and see the presence and calendar status before forwarding the call.
Attendant Console
See the details of a colleague so you can provide the right information
Context
See the relevant employee information in the active call view.
From incoming call to the right recipient
The operator needs to act while the call is in progress.
An incoming call requires more than a name search. The operator needs to see the relevant call context, find a colleague, assess availability and choose the appropriate transfer method.
01
Answer the call
See who is calling and which call queue the call came from.
02
Find the right colleague
Search for colleagues by name, department, role or location.
03
Check availability
Check availability and calendar status before transferring the call.
04
Choose the transfer method
Use a direct or consultative transfer depending on the situation.
FAQ
Frequently asked questions about Wito Attendant
Does Wito Attendant replace Microsoft Teams Phone?
No. Microsoft Teams Phone continues to handle the telephony. Wito Attendant adds a browser-based attendant console for answering calls, finding colleagues and choosing the appropriate transfer method.
What is the difference between consultative and direct transfer?
At the time of the consultation the receptionist first speaks to the colleague.
Which availability information can be shown for a colleague?
Wito Attendant can show availability and calendar status, so that the receptionist can assess whether the colleague can take the call.
Can Wito Attendant integrate with CRM or other systems?
Wito Attendant can be integrated with the customer's CRM or other relevant systems via the API. Content and scope depend on the specific integration; Wito Attendant does not contain an independent CRM.
What is required to get started?
We are based on your Microsoft Teams Phone setup, reception workflow and call queues and users to enter into.
Product walkthrough
See Wito Attendant based on your requirements.
Tell us how your team answers and transfers calls. We will show the relevant functions and workflows in Wito Attendant.
