Wito Attendant gives receptionists and operators the context they need to handle incoming calls. See who is calling, find the right colleague, check availability and choose a direct or consultative transfer.
An attendant console built for Microsoft Teams Phone
Microsoft Teams Phone continues to provide the underlying telephony. Wito Attendant adds a browser-based workspace for answering calls, finding colleagues and transferring callers.
Wito Attendant in practice
Give operators the context they need for each call.
Move between incoming calls, colleague search, availability, calendar details and contact information without losing sight of the caller.
Attendant Console
Familiar call-handling tools for reception teams
Active call
See the call and the relevant queue in the active call view.
Availability
Search for colleagues and check presence and calendar status before transferring the call.
Attendant Console
View a colleague's calendar details in the attendant workspace.
Context
View the selected colleague's details in the active call view.
From incoming call to the right recipient
Handle each call from answer to transfer.
Operators can see the caller and queue, search for a colleague, check availability and choose the transfer method that fits the situation.
01
Answer the call
See who is calling and which call queue received the call.
02
Find the right colleague
Search for colleagues by name, department, role or location.
03
Check availability
Check presence and calendar status before transferring.
04
Choose the transfer method
Choose a direct transfer or a consultative transfer, where you speak with the colleague first.
FAQ
Frequently asked questions about Wito Attendant
Does Wito Attendant replace Microsoft Teams Phone?
No. Microsoft Teams Phone continues to provide the underlying telephony. Wito Attendant adds a browser-based attendant console for answering and transferring calls and finding available colleagues.
What is the difference between consultative and direct transfer?
With a direct transfer, the call is transferred immediately. With a consultative transfer, the operator speaks with the colleague before completing the transfer.
Which availability information can be shown for a colleague?
Wito Attendant can show availability and calendar status, so that the receptionist can assess whether the colleague can take the call.
Can Wito Attendant integrate with CRM or other systems?
Wito Attendant can integrate with the customer's CRM or other relevant systems through an API. The content and scope depend on the specific integration; Wito Attendant does not include a built-in CRM.
What is required to get started?
The setup is based on your Microsoft Teams Phone environment, attendant workflows, call queues and user-access requirements.
Product walkthrough
See Wito Attendant in practice.
Tell us how your reception team handles incoming calls. We will show how Wito Attendant supports the relevant answering, search and transfer workflows.
