About us
Products for day-to-day Microsoft Teams Phone operations
Performance Metrics develops products that make day-to-day Microsoft Teams Phone operations easier to understand, manage and scale.
Our focus
Built for operations after deployment
Microsoft Teams Phone handles the calls. Performance Metrics develops products for the tasks that follow deployment: day-to-day administration, operational visibility, analytics, access governance and documentation.
Performance Metrics was founded in 2016 by Christian Skovgaard and Thomas Petersen. The portfolio is developed for organisations and partners that need to operate and scale Microsoft Teams Phone—not simply configure it once.
Access to the customer environment is established through a Microsoft Entra enterprise application with the permissions required. Role-based access determines what each user can do in Coherence, while Conditional Access can be used to enforce the customer’s access policies. Administrative actions performed through the platform are recorded in a timestamped audit trail. The audit trail is not in itself a guarantee of GDPR or regulatory compliance.
- 600+
- customers
- 80,000+
- users
Portfolio
Products for different operational tasks
VoiceQ365 and DDI Manager are accessed through Coherence. Wito Attendant is delivered separately.
Coherence
Coherence is the platform that provides access to VoiceQ365 and DDI Manager. Organisations use the platform for their own Teams Phone operations, while partners can work across multiple customer environments.
VoiceQ365
VoiceQ365 consists of three modules that can be purchased and used independently: Real-Time Dashboard for current operational visibility, Call Flow Designer for visual administration of auto attendants and call queues, and Call Analytics for historical analysis. A Teams Phone licence is required.
DDI Manager
DDI Manager is a standalone product for administering phone numbers, number ranges, reservations, assignments, policies and licences in Microsoft Teams Phone.
Wito Attendant
Wito Attendant is a standalone web-based product for reception and attendant workflows in Microsoft Teams Phone. It supports answering calls, finding colleagues and transferring calls.
Built for partners
The portfolio is built for teams that deliver and manage Teams Phone for multiple customers. Coherence supports work across customer tenants and can be provided as a white-label solution where agreed.
How we fit
We extend Microsoft Teams Phone. We do not replace it.
Our products make everyday Teams Phone operations easier to monitor, understand and manage. They extend Microsoft Teams Phone without replacing the phone system or introducing a contact centre platform. We use a Microsoft Entra enterprise application and grant only the permissions required, in line with Microsoft’s Zero Trust principle of least privilege. VoiceQ365 requires a Teams Phone licence.
Explore the productsSolutions by role
Solutions for different roles
Performance Metrics supports IT leaders, Teams Phone administrators, service and operations managers, partners and MSPs, and public-sector organisations.
Explore solutions by roleLet us talk
Book a demo based on your Teams Phone requirements.
We start with the tasks you need to solve and show the relevant products for real-time insight, historical analysis, call flows, phone numbers and attendant console workflows—whether you support one organisation or multiple customers.