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For service & operations managers

See current operations – and understand change over time

VoiceQ365 gives service and operations managers visibility into current queue conditions and historical call data. This provides a clearer basis for deciding where further investigation is needed.
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For leaders responsible for queue operations, service and reception.

Two operational perspectives

Current conditions and historical data answer different questions.

Real-Time Dashboard shows the current queue situation, including queue pressure, waiting times and agent availability. It is designed for operational monitoring and does not by itself explain the cause of a change.

Call Analytics provides historical analysis of offered, answered, lost and overflowed calls, waiting times and call journeys through auto attendants and call queues. When comparing figures, definitions, filters, time zones and data sources must be aligned.

Call Flow Designer visualises the structure of auto attendants and call queues. Wito Attendant is a separate Performance Metrics product and a web-based attendant console for Teams for receptionists and switchboard operators.

80,000+
users worldwide
600+
customers
Microsoft Teams Phone
products for administration, operational insight and call handling

See the operational views

See the difference between current and historical data.

Book a demo to see queue monitoring, historical analysis and reception workflows in practice.

Book a demo Explore VoiceQ365