Who it's for
Built for the people responsible for Microsoft Teams Phone operations
For organisations operating Microsoft Teams Phone.
Find your role
Different responsibilities. One operating environment.
Microsoft Teams Phone creates different responsibilities across leadership, administration and service operations. Start with the role, then see which products support the work.
- 80,000+
- users worldwide
- 600+
- customers
- Microsoft Teams Phone
- products for administration, operational insight and call handling
By responsibility
Choose the role closest to your responsibility.
The roles overlap, but the operational priorities differ. Each route starts with the responsibility and connects it to the relevant Performance Metrics products.
IT & UC leaders
Maintain governance, ownership and visibility across Microsoft Teams Phone. Use Coherence and DDI Manager for ownership and administration, and Call Analytics for historical call data.
Teams Phone administrators
Work with phone numbers, auto attendants, call queues, resource accounts and delegated access. Relevant products include DDI Manager, Call Flow Designer and Real-Time Dashboard.
Service & operations managers
Follow current queue and agent activity in Real-Time Dashboard, analyse historical call data in Call Analytics, and support reception workflows with Wito Attendant.
Talk to us
See how the products fit your responsibility.
Book a demo to see the products relevant to your Microsoft Teams Phone responsibilities.