For IT & UC leaders

Establish a clear operating model for Microsoft Teams Phone

Performance Metrics develops products that make daily Microsoft Teams Phone administration easier to understand and document. Gain visibility into telephony operations, delegate administrative access and see changes made through the products.

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For organisations responsible for governing and operating Microsoft Teams Phone.

Operations and accountability

Microsoft Teams Phone provides the telephony. Daily operations still require structure.

After deployment, the organisation still needs to administer call queues, auto attendants, phone numbers, access rights and changes. When tasks are distributed across teams, locations or business units, this requires shared visibility, clear roles and documented workflows.

Coherence brings VoiceQ365 and DDI Manager together around administration, operational insight and phone number management. VoiceQ365 covers call flows, current operational data and historical call analysis. The modules can be selected independently. DDI Manager is a separate product for phone number administration, assignments and reservations.

Wito Attendant is a separate Performance Metrics product and a web-based attendant console for Teams. The products build on Microsoft Teams Phone and do not replace Microsoft Teams Phone, PSTN connectivity or the telephony provider.

80,000+: users worldwide
600+: customers
Microsoft Teams Phone: products for administration, operational insight and call handling

Establish a clear operating model for Microsoft Teams Phone

Microsoft Teams Phone provides the telephony. Daily operations still require structure.

Choose the product that matches the responsibility.

Coherence

VoiceQ365

DDI Manager

See the products in relation to your operating model.